Terms of service

Terms and Conditions

I. BASIC PROVISIONS

These General Terms and Conditions (hereinafter the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter the “Civil Code”).

Tomáš Svata
Company ID (IČ): 71374451
Registered office: Děčínská 552/1, Prague 8, 180 00, Czech Republic
E-mail: info@dressbottle.cz
Phone: +420608158628
Website: www.dressbottle.com
(hereinafter the “Seller”)

These Terms and Conditions govern the mutual rights and obligations of the Seller and an individual who enters into a purchase contract outside their business activity as a consumer, or within their business activity (hereinafter the “Buyer”), through the web interface located on the website available at http://www.dressbottle.com/(hereinafter the “Online Store”).

Anyone who visits the e-shop is a customer of these websites and is obliged, when using them, to comply with applicable legal regulations, act in accordance with good morals and these Terms and Conditions, and not damage the good name and rights of the Seller. Only a natural person who has reached the age of 18 is authorized to visit the e-shop and open its presentation. The customer always confirms reaching the age of 18 before opening the e-shop presentation by clicking the “I agree” checkbox, which is always displayed before opening the e-shop presentation together with a notice of the 18+ requirement and a link to these Terms and Conditions.

The Seller hereby declares and informs that visiting the e-shop, ordering and selling alcoholic beverages (hereinafter the “Goods”) to persons under 18 years of age is prohibited.

The provisions of these Terms and Conditions form an integral part of the purchase contract. Deviating arrangements in the purchase contract shall prevail over the provisions of these Terms and Conditions.
These Terms and Conditions and the purchase contract are concluded in the Czech language.

II. INFORMATION ABOUT GOODS AND PRICES

Information about the Goods, including the prices of individual Goods and their main features, is provided for each item in the Online Store catalogue. Prices of Goods are stated including value added tax (VAT), all related fees and the costs of returning Goods if, by their nature, such Goods cannot be returned by usual postal means. Prices remain valid for the period during which they are displayed in the Online Store. The Seller reserves the right to cancel orders with an incorrect price. This provision does not exclude concluding a purchase contract under individually agreed conditions.
All presentations of Goods placed in the Online Store catalogue are of an informative nature and the Seller is not obliged to conclude a purchase contract regarding such Goods.
The Online Store publishes information about costs associated with packaging and delivery of Goods. Information about packaging and delivery costs published in the Online Store applies to delivery within the Czech Republic and other European Union countries, provided such delivery is enabled by the Seller and a delivery method and its price are listed for the relevant country in the Online Store. If delivery is not available in the Online Store for a particular country, delivery conditions may be agreed individually through the Seller’s contact details.
Any discounts from the purchase price of Goods cannot be combined unless the Seller and the Buyer agree otherwise.
Information about Goods or services and prices stated by the Seller in the Online Store is binding, except in the case of an obvious error. Prices are presented including all taxes (e.g., VAT) and fees, except for delivery costs.

III. ORDER AND CONCLUSION OF THE PURCHASE CONTRACT

The Buyer bears the costs incurred when using distance communication means in connection with concluding the purchase contract (internet connection costs, telephone call costs). These costs do not differ from the basic rate.
The Buyer places an order for Goods in the following ways:

through their customer account, if they have previously registered in the Online Store,
by completing the order form without registration.

When placing an order, the Buyer selects the Goods, the quantity, the method of payment and delivery.
Before submitting the order, the Buyer is allowed to review and change the data entered into the order. The Buyer submits the order to the Seller by clicking the “Submit order” button. The data stated in the order is considered correct by the Seller. A condition for the validity of the order is completion of all mandatory fields in the order form and the Buyer’s confirmation that they have familiarized themselves with these Terms and Conditions.
Immediately after receiving the order, the Seller sends the Buyer a confirmation of receipt of the order to the e-mail address provided by the Buyer when placing the order. This confirmation is automatic and is not considered the conclusion of the contract. The confirmation includes the current Terms and Conditions of the Seller as an attachment. The purchase contract is concluded only upon acceptance of the order by the Seller. Notice of acceptance of the order is delivered to the Buyer’s e-mail address.
If the Seller cannot meet any of the requirements stated in the order, the Seller shall send the Buyer an amended offer to the Buyer’s e-mail address. The amended offer is considered a new proposal for a purchase contract and the purchase contract is concluded in such case by the Buyer’s confirmation of acceptance of this offer to the Seller’s e-mail address stated in these Terms and Conditions.
All orders accepted by the Seller are binding. The Buyer may cancel an order until the Buyer is delivered the notice of acceptance of the order by the Seller. The Buyer may cancel the order by telephone at the telephone number or by e-mail to the Seller stated in these Terms and Conditions.
In the event of an obvious technical error on the Seller’s side in stating the price of Goods in the Online Store or during ordering, the Seller is not obliged to deliver the Goods to the Buyer for this clearly incorrect price even if the Buyer has been sent an automatic confirmation of receipt of the order under these Terms and Conditions. The Seller informs the Buyer of the error without undue delay and sends the Buyer an amended offer to the Buyer’s e-mail address. The amended offer is considered a new proposal for a purchase contract and the purchase contract is concluded in such case by the Buyer’s confirmation of acceptance to the Seller’s e-mail address.

IV. CUSTOMER ACCOUNT

Based on the Buyer’s registration in the Online Store, the Buyer may access their customer account. From the customer account, the Buyer may order Goods. The Buyer may also order Goods without registration.
When registering for a customer account and when ordering Goods, the Buyer is obliged to provide correct and truthful data. The Buyer is obliged to update the data stated in the user account whenever it changes. Data stated by the Buyer in the customer account and when ordering Goods is considered correct by the Seller.
Access to the customer account is secured by a username and password. The Buyer is obliged to keep confidentiality regarding information necessary to access their customer account. The Seller is not responsible for any misuse of the customer account by third parties.
The Buyer is not entitled to allow third parties to use the customer account.
The Seller may cancel the user account, in particular if the Buyer does not use their user account for a long time, or if the Buyer breaches their obligations arising from the purchase contract or these Terms and Conditions.
The Buyer acknowledges that the user account may not be available continuously, in particular with regard to necessary maintenance of the Seller’s hardware and software, or necessary maintenance of the hardware and software of third parties.

V. PAYMENT TERMS AND DELIVERY OF GOODS

The Buyer may pay the purchase price of the Goods and any costs associated with delivery of the Goods under the purchase contract in the following ways:

cashless bank transfer to the Seller’s bank account No. LT413250023013231871,
cashless payment card,
cashless transfer to the Seller’s account via a payment gateway.

Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with packaging and delivery of the Goods in the agreed amount. Unless explicitly stated otherwise, the purchase price also includes the costs associated with delivery.
In the case of payment via a payment gateway, the Buyer proceeds according to the instructions of the relevant electronic payment provider.
In the case of cashless payment, the Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s bank account.
The Seller does not require any advance payment or similar payment from the Buyer. Payment of the purchase price before dispatch of the Goods is not an advance payment.
Under the Act on the Registration of Sales, the Seller is obliged to issue a receipt to the Buyer.
The Goods are delivered to the Buyer:

to the address specified by the Buyer in the order,
via a parcel pick-up point to the address of the pick-up point specified by the Buyer.

The choice of delivery method is made during ordering.
Delivery costs depending on the method of dispatch and receipt of the Goods are stated in the Buyer’s order and in the Seller’s order confirmation. Delivery costs may vary depending on the country of delivery within the Czech Republic and EU countries, if delivery to the respective country is enabled. If the method of transport is agreed based on a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport.
If the Seller is obliged under the purchase contract to deliver the Goods to the place specified by the Buyer in the order, the Buyer is obliged to take over the Goods upon delivery. If, for reasons on the Buyer’s side, it is necessary to deliver the Goods repeatedly or in a different manner than stated in the order, the Buyer is obliged to pay the costs associated with repeated delivery, or the costs associated with a different method of delivery.
The Buyer acknowledges that it is prohibited to sell alcohol to persons under 18 years of age. For this purpose, an employee of the shipping company delivering Goods containing alcohol is entitled to request that the Buyer present an identification document proving that the Buyer is at least 18 years old. If the Goods containing alcohol are delivered directly by the Seller, the Seller also has the right to request the Buyer to present an identification document proving that the Buyer is at least 18 years old. If the Buyer does not present such a document upon request, Goods containing alcohol will not be handed over.
Upon taking over the Goods from the carrier, the Buyer is obliged to check the integrity of the packaging and, in case of any defects, to notify the carrier immediately. If the packaging is damaged in a way that indicates unauthorized entry into the shipment, the Buyer may refuse to accept the shipment from the carrier.
The Seller issues a tax document – an invoice – to the Buyer. The tax document is sent to the Buyer’s e-mail address.
The Buyer acquires ownership of the Goods by paying the full purchase price, including delivery costs, but not earlier than upon taking over the Goods. The risk of accidental destruction, damage or loss of the Goods passes to the Buyer upon taking over the Goods, or at the moment when the Buyer was obliged to take over the Goods but failed to do so in breach of the purchase contract.

VI. WITHDRAWAL FROM THE CONTRACT

A Buyer who has concluded the purchase contract outside their business activity as a consumer has the right to withdraw from the purchase contract.
The withdrawal period is 14 days:

from the day of receipt of the Goods,
from the day of receipt of the last delivery of Goods if the subject of the contract is several types of Goods or delivery of several parts,
from the day of receipt of the first delivery of Goods if the subject of the contract is regular repeated delivery of Goods.

The Buyer may not withdraw from the purchase contract, inter alia, in the case of:

provision of services if they were performed with the Buyer’s prior express consent before expiry of the withdrawal period and the Seller informed the Buyer before concluding the contract that in such case the Buyer has no right to withdraw,
supply of Goods or services whose price depends on fluctuations of the financial market independent of the Seller’s will and which may occur during the withdrawal period,
supply of alcoholic beverages which may be delivered only after 30 days and whose price depends on fluctuations of the financial market independent of the Seller’s will,
supply of Goods modified according to the Buyer’s request or for the Buyer’s person,
supply of Goods subject to rapid deterioration, as well as Goods which were irreversibly mixed with other goods after delivery,
supply of Goods in sealed packaging which the Buyer removed from the packaging and which cannot be returned for hygienic reasons,
supply of audio or video recordings or computer programs if the Buyer has broken their original packaging,
supply of newspapers, periodicals or magazines,
supply of digital content not delivered on a tangible medium, if it was delivered with the Buyer’s prior express consent before expiry of the withdrawal period and the Seller informed the Buyer before concluding the contract that in such case the Buyer has no right to withdraw,
other cases stated in Section 1837 of the Civil Code.

In order to meet the withdrawal deadline, the Buyer must send the withdrawal notice within the withdrawal period.
To withdraw from the purchase contract, the Buyer may use the sample withdrawal form (see Annex No. 1 to these Terms and Conditions) provided by the Seller. The Buyer shall send the withdrawal notice to the Seller’s e-mail or delivery address stated in these Terms and Conditions. The Seller shall confirm receipt of the form to the Buyer without undue delay.
A Buyer who has withdrawn from the contract is obliged to return the Goods to the Seller within 14 days from the withdrawal. The Buyer bears the costs associated with returning the Goods to the Seller, even if the Goods cannot be returned by usual postal means due to their nature.
If the Buyer withdraws from the contract, the Seller shall return to the Buyer without undue delay, no later than within 14 days of withdrawal, all funds including delivery costs received from the Buyer, using the same method. The Seller shall return the received funds by another method only if the Buyer agrees and no additional costs arise for the Buyer.
If the Buyer chose a delivery method other than the cheapest one offered by the Seller, the Seller shall refund the delivery costs only in the amount corresponding to the cheapest delivery method offered.
If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the received funds before the Buyer hands over the Goods to the Seller or proves that the Goods have been dispatched to the Seller.
The Buyer must return the Goods undamaged, unworn and unsoiled and, if possible, in the original packaging. The Seller is entitled to unilaterally set off any claim for compensation for damage to the Goods against the Buyer’s claim for refund of the purchase price.
The Seller is entitled to withdraw from the purchase contract due to sold-out stock, unavailability of the Goods, or if the manufacturer, importer or supplier has discontinued production or import of the Goods. The Seller shall inform the Buyer without undue delay via the e-mail address stated in the order and shall return within 14 days of the notice of withdrawal all funds including delivery costs received under the contract, using the same method, or another method specified by the Buyer.

VII. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

The Seller is liable to the Buyer that the Goods are free from defects upon receipt. In particular, the Seller is liable that, at the time the Buyer took over the Goods:

the Goods have the properties agreed by the parties; if not agreed, they have such properties as described by the Seller or the manufacturer or expected by the Buyer with regard to the nature of the Goods and based on advertising; the Buyer also agrees that purchased products may differ in colour and pattern from the presented photographs; the Buyer further agrees that the products must be handled carefully; the Buyer agrees that glitter may slightly fall off the product and the pattern may not perfectly adhere in some places. The Buyer must handle the glasses carefully, wash them by hand only, never in a dishwasher. Bottles are not suitable for soaking or exposure to water for a longer time; necessary maintenance should be carried out only in unavoidable cases by gently wiping with a soft cloth so as not to damage the design.
the Goods are fit for the purpose stated by the Seller or for which goods of this type are usually used, however with increased caution and care.
the Goods correspond in quality or design to the agreed sample or model, if quality or design was determined according to an agreed sample or model, however slight deviations may occur.
the Goods are in the appropriate quantity, measure or weight and comply with legal requirements.

The Seller’s obligations arising from defective performance are at least to the extent of the manufacturer’s obligations for defective performance. Otherwise, the Buyer is entitled to exercise rights from a defect occurring in consumer goods within twenty-four months from receipt.
If a period for which the Goods may be used is stated on the sold Goods, their packaging, instructions attached to the Goods, or in advertising in accordance with other legal regulations, the provisions on warranty for quality apply. By a warranty for quality, the Seller undertakes that the Goods will be fit for use for the usual purpose for a certain period or will retain their usual properties. If the Buyer rightfully notified the Seller of a defect, the period for asserting rights from defective performance and the warranty period do not run for the time during which the Buyer cannot use the defective Goods.
The provisions of the preceding paragraph do not apply to Goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear caused by normal use, to used Goods with a defect corresponding to the degree of use or wear the Goods had when received by the Buyer, or if it follows from the nature of the Goods. The Buyer is not entitled to rights from defective performance if the Buyer knew about the defect before receipt or if the Buyer caused the defect.
In case of a defect, the Buyer may submit a complaint to the Seller and request:

repair of the Goods,
a reasonable discount from the purchase price,
withdrawal from the contract.

The Buyer has the right to withdraw from the contract:

if the Goods have a material defect,
in case of a larger number of defects.

A material breach is such breach of contract that the breaching party already knew or had to know at the time of concluding the contract that the other party would not have concluded the contract if it had foreseen such breach.
In the case of a defect constituting a non-material breach (regardless of whether the defect is removable or non-removable), the Buyer is entitled to removal of the defect or a reasonable discount from the purchase price.
If a removable defect occurs repeatedly after repair (usually the third complaint for the same defect or the fourth for different defects) or the Goods have a larger number of defects (usually at least three defects at the same time), the Buyer has the right to request a discount, replacement of the Goods, or withdrawal from the contract.
When making a complaint, the Buyer is obliged to inform the Seller which right they have chosen. A change of choice without the Seller’s consent is possible only if the Buyer requested repair and it turns out the defect is non-removable. If the Buyer does not choose their right from a material breach in time, they have the same rights as in a non-material breach.
If repair or replacement is not possible, the Buyer may request a full refund of the purchase price based on withdrawal from the contract.
If the Seller proves that the Buyer knew about the defect before receipt or caused it themselves, the Seller is not obliged to comply with the Buyer’s claim.
The Buyer may not complain about discounted Goods for the reason for which the Goods were discounted.
The Seller is obliged to accept a complaint at any establishment where acceptance of complaints is possible, or at the registered office/place of business. The Seller is obliged to issue the Buyer a written confirmation of when the Buyer asserted the right, what the content of the complaint is, and which method of complaint resolution the Buyer requests, as well as confirmation of the date and method of complaint resolution, including confirmation of repair and its duration, or a written justification of rejection of the complaint.
The Seller or an authorized employee decides on the complaint immediately, in complex cases within three working days. This period does not include the time appropriate to the type of product or service needed for expert assessment of the defect. The complaint, including defect removal, must be resolved without undue delay, no later than within 30 days from the date the complaint was made, unless a longer period is agreed with the Buyer. Failure to meet this period is considered a material breach and the Buyer has the right to withdraw from the purchase contract. The moment the complaint is made is considered the moment the Buyer’s expression of will (assertion of rights from defective performance) is delivered to the Seller.
The Seller informs the Buyer in writing about the outcome of the complaint.
The Buyer is not entitled to rights from defective performance if the Buyer knew about the defect before receipt or caused it themselves.
In the case of a justified complaint, the Buyer has the right to reimbursement of reasonably incurred costs arising in connection with making the complaint. The Buyer may exercise this right with the Seller within one month after expiry of the warranty period; otherwise the court may not grant it.
The Buyer chooses the method of complaint resolution.
The rights and obligations of the contracting parties regarding rights from defective performance are governed by Sections 1914–1925, 2099–2117 and 2161–2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
Further rights and obligations related to the Seller’s liability for defects are governed by the Seller’s complaints procedure.

VIII. DELIVERY OF NOTICES

The contracting parties may deliver all written correspondence to each other by electronic mail.
The Buyer delivers correspondence to the Seller to the e-mail address stated in these Terms and Conditions. The Seller delivers correspondence to the Buyer to the e-mail address stated in the Buyer’s customer account or in the order.

IX. PERSONAL DATA

All information you provide during our cooperation is confidential and will be treated as such. Unless you give us written consent, we will not use your data in any way other than for performance under the contract, except for the e-mail address to which we may send commercial communications, as this is permitted by law unless you refuse it. Such communications may relate only to similar or related Goods and can be unsubscribed from at any time in a simple manner (by sending a letter, e-mail or clicking a link in the commercial communication). The e-mail address will be stored for this purpose for 3 years from the conclusion of the last contract between the parties.
More detailed information about personal data protection can be found in the Privacy Policy.

X. OUT-OF-COURT DISPUTE RESOLUTION

The authority competent for out-of-court resolution of consumer disputes arising from the purchase contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), with registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr may be used to resolve disputes between the Seller and the Buyer arising from the purchase contract.
The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (ODR Regulation).
The Seller is authorized to sell Goods based on a trade license. Trade licensing supervision is carried out by the competent trade licensing office within its scope of authority. The Czech Trade Inspection Authority also carries out, within the defined scope, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection.

XI. FINAL PROVISIONS

All arrangements between the Seller and the Buyer are governed by the laws of the Czech Republic. If the relationship established by the purchase contract contains an international element, the parties agree that the relationship is governed by the laws of the Czech Republic. This does not affect the consumer’s rights arising from generally binding legal regulations.
The Seller is not bound in relation to the Buyer by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.
All rights to the Seller’s websites, in particular copyright to the content, including page layout, photos, films, graphics, trademarks, logo and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the Seller’s consent.
The Seller is not liable for errors arising as a result of third-party interference with the Online Store or as a result of its use contrary to its intended purpose. The Buyer must not use procedures that could negatively affect the operation of the Online Store and must not perform any activity that could enable them or third parties to unlawfully interfere with or unlawfully use the software or other components of the Online Store, and must not use the Online Store or its parts or software in a manner contrary to its purpose.
The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.
The purchase contract including the Terms and Conditions is archived by the Seller in electronic form and is not accessible.
The Seller may change or amend the wording of these Terms and Conditions. This does not affect the rights and obligations arising during the effectiveness of the previous wording of the Terms and Conditions.
An annex to these Terms and Conditions is the sample withdrawal form.

These Terms and Conditions take effect on 1 October 2025.

ANNEX NO. 1

WITHDRAWAL FORM

Addressee: Dress Bottle, Děčínská 552/1, Prague 8, 180 00, Czech Republic

I hereby declare that I withdraw from the Contract:

Date of conclusion of the Contract:

First name and last name:

Address:

E-mail address:

Specification of the Goods to which the Contract relates:

Method for returning the received funds, or bank account number:

If the Buyer is a consumer, they have the right, in the case that they ordered Goods through the e-shop of Dress Bottle (“Company”) or another means of distance communication, except for the cases listed in Section 1837 of Act No. 89/2012 Coll., the Civil Code, as amended, to withdraw from an already concluded purchase contract within 14 days from the date of conclusion of the contract, or, if it concerns the purchase of Goods, within fourteen days from their receipt. In the case of a contract whose subject is several pieces of Goods or delivery of several parts of Goods, this period begins to run on the day of delivery of the last piece or part of the Goods, and in the case of a contract under which Goods are to be delivered regularly and repeatedly, from the day of delivery of the first delivery.

The Buyer shall notify the Company of the withdrawal in writing to the address of the Company’s premises or electronically to the e-mail stated on the sample form.

If a Buyer who is a consumer withdraws from the purchase contract, they shall send or hand over to the Company without undue delay, no later than within 14 days from withdrawal, the Goods they received from it.

If a Buyer who is a consumer withdraws from the purchase contract, the Company shall return to them without undue delay, no later than within 14 days from withdrawal, all funds (the purchase price of the delivered Goods) including delivery costs received from them under the purchase contract, using the same method. If the Buyer chose a delivery method other than the cheapest one offered by the Company, the Company shall refund delivery costs only in the amount corresponding to the cheapest delivery method offered. The Company is not obliged to return the received funds before it receives the Goods back or before the Buyer proves that the Goods were dispatched to the Company.

Date:

Signature: